All refunds will be issued to the same payment method that was used for your original order.

Sample Orders

You can return your Assembly samples within 60 days of delivery for a refund without shipping costs.

 How to Return

Your order includes two slips of paper—one is your return slip, please, keep it. If you want to proceed with the return, please, attach the return label to your box and drop it off at the nearest DHL access point. Once we receive your return, we’ll process your refund within 10 business days.

Important Notes
- Items must be unworn, unwashed, and undamaged.
- Original shipping costs are non-refundable.
- If your return request is made after the 60 days period and the above conditions are not met, Assembly reserves the right to refuse your refund.

Bulk Orders
At Assembly, we take pride in producing high-quality, custom-made garments crafted from 100% organic cotton. While we strive for excellence, minor imperfections and occasional issues may arise. Below is our policy regarding returns, refunds, and claims.

Returns & Refunds
Assembly operates on a no-return policy for custom orders, except in cases where an incorrect item was shipped or there is a verified quality issue.

Non-Returnable & Non-Refundable Items

We do not accept returns or refunds for:

Size-related issues: We encourage customers to carefully review the size charts provided before placing an order, as we are unable to accept returns for size-related issues.

Garment care & maintenance issues: Proper washing, drying, and handling are essential to maintaining garment quality. Any damage caused by improper care is not eligible for claims. Please follow the care instructions provided with each product.

Natural Quality Variations: Our pieces may have slight variations, such as minor fabric twisting (up to 2.5 cm), print or embroidery alignment shifts (up to 1 cm), or subtle color differences due to dye batch variations. These are natural aspects of garment production.

Color discrepancies: Colors may appear differently on screen due to display settings, dyeing methods, and material variations. Each dye batch may have slight differences, so reorders may not be an exact match. Additionally, colors can vary across different materials and techniques. For pre-developed colors, we recommend ordering sample color cards to ensure accuracy. For custom colors, we use Pantone U (Uncoated) and Pantone TCX values as a reference.

Fabric contamination: As we work with organic cotton, the dyeing process may result in small traces of natural fibers or specks, particularly on light-colored garments. These variations are part of the material's nature and do not impact the overall quality.

Refund Eligibility
Refunds are issued only in the following cases:

• If a defective item was identified before shipping and removed from the order. We carefully inspect all items before shipping to ensure they meet our production standards. If a product doesn’t meet our quality criteria, it will be removed from your order. While we maintain high standards, minor defects can occur, with an industry-accepted rate of up to 5%.

• If a wrong item was shipped and a return was requested within the specified timeframe.

• If an order cannot be fulfilled due to production-related issues.

Claims Policy
If there’s an issue with your order, email us at contact@rovoassembly.com within 7 days of delivery.

This email should include:
- A detailed description of the issue.
- Clear photos showing the defect, incorrect item, or missing item.
- Order details, including the order number.

Accepted Claim Types

1. Quality Issues
   - Contamination (only if affecting the logo area).
   - Significant color deviation beyond standard dye tolerances.

   - Extreme fabric twisting beyond industry standards.
   - Severely misaligned prints or embroidery exceeding the standard 1 cm tolerance.

2. Missing or Incorrect Items
   - If an item is missing from your order, we will review the issue and offer a refund or replacement.
   - If the wrong product was shipped, we will provide a return shipping label and promptly resend the correct item.
   

3. Shipping Issues
   - Lost Parcels & Customs Delays: If your shipment is lost or delayed, we recommend contacting the courier directly to file a claim. While we’re happy to assist with the shipping process, any transit or customs-related issues should be resolved between the courier and the client.

   • Damaged Items in Transit: If your package arrives damaged, claims must be submitted to the shipping provider first. If the issue is unresolved, we will review it on a case-by-case basis.

Our team will review your claim within 5 business days and respond with the next steps