How do your garments fit?

Mostly regular to oversized. Please make sure to check our size chart inside every product description page.

Which materials do you use? Are they sustainable?

All of our products are made from 100% Organic Cotton. Each garment is also sourced and manufactured according to the OEKO-TEX Standard 100 Certification, meaning we are reducing the impact that the fashion industry leaves on our planet.

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Do you offer custom styles?

No, we are a pre-engineered garment provider, which is the only way we can offer our unique level of customization, speed and low minimums. It is not possible to accommodate special requests.

When will new styles be available?

All of our fabrics & cuts are carefully developed both sustainably and strategically. We plan to frequently add new styles to our product range, but also focus on quality over quantity. Please join our newsletter for the most current announcements.

How do I order a custom colour?

When dyeing a custom colour we require a lab dip approval before the bulk production. After submitting your order, our Colour Lab will develop a unique dye recipe that best matches your Pantone reference. Depending on your desired product we then dye a small swatch of jersey or fleece, or lab dip, and ship the result to you via mail for final approval.

Does custom colour take longer?

Yes. Custom colour can add 7–10 business days to your production lead time due to the additional processing time required for dye recipe development and lab dip approval.

What is a woven neck label?

Our HD damask woven labels are made of extra fine (050 DTEX), soft polyester threads. This tight weaving technique can achieve the most intricate small/fine text or complex elements with an excellent level of detail. The most famous fashion brands in the world prefer damask woven labels because they are the most durable, softest and least irritating garment labels when worn against the skin.

Is everything included in the prices?

We have a graded base price for all of our garments, but also offer a number of advanced customizations (ie. garment dye) that require additional production fees. Our prices are always calculated in real time as you choose your specifications in the Assembly Studio so that you never lose track of final costs.

Do the products have size tags and care labels?

To meet requirements for export documentation, all products come with a size tag and care label strategically aligned on the wearer's inside left side seam.

Can I completely customise my garments?

You can see what details can be individualised in the Assembly Studio. Please note our minimum purchase quantities for each option.

Can I dye my garments in any colour?

Yes, all of our garments can be entirely dyed in any of our Recommended colours or a custom Pantone colour of your choice.

Can you print or embroider my garments?

We offer high definition screen and DTG digital printing. If you would like to learn more about our embroidery services please contact us.

Minimum Order Quantity (MOQ)

50 pieces per style, per colour.

Can we get samples?

You can order our free Developer Kit here.

When can I expect my order to start production?

After receiving proof of payment, orders are usually launched for production the same or next business day.

What are your lead times?

For pre-developed colours with neck labels the average turnaround time is 3 weeks. For custom colours with neck labels the standard turnaround time is 4–5 weeks. Please note that these are estimations and orders may be completed before or after the provided production window. 

Refer to our lead time calculator in the mock-up generator for more accurate estimations.

What file format do you accept for the customised woven neck label?

For the production of your neck label please download our pre-set file templates.

Do you offer any special inks?

We print all garments with high quality plastisol inks. We can also print reflective ink and puff ink by special request.

How do you match colours in my artwork file?

There is no universal colour calibration for screen/monitor colour to ink colour. We ask that any special request to match a colour inside your artwork file is made by providing us with a Pantone C or Pantone TPX reference code. When submitting your artwork without any colour references we provide free Pantone colour conversion. Due to monitor calibrations, actual print colours may look slightly different than what you see on your screen.

Will I receive a pre-production sample?

We do not provide pre-production samples. However, before every bulk production we create a strike-off, or a test print on a fabric panel in the same quality as the garment you have requested (jersey or fleece). The strike-off is necessary to review the quality of the print in case defects in the screen development or colour matching have occurred.

Is there any Quality Control for my order?

Our production processes are subject to the highest demands for quality. A garment will pass through 3 stages of in-line quality control before being approved for final delivery.
1) following bulk production of ready-to-dye garments - check for contamination, stains, seams, and overall construction.
2) following garment dye — check for colour accuracy, dye affinity, and visible damage or opened seams.
3) pre-packing — check for outcome of repairs, label attachment, ironing and folding, and final size measurements taken (pre-shrunk).

Do you accept PayPal or Credit Card?

We do not accept PayPal or Credit Card at this time, but we are working hard to implement this.

How can I qualify for an Assembly order?

The only requirement is a valid VAT number, which we need to generate our invoice.

What method of payment do you accept?

We only accept bank wire transfers. Please refer to the payment details on your invoice for further information.

Where do you ship from?

We ship Worldwide from our distribution centre in Portugal.

Where are you based?

Our company was established and is currently headquartered in Porto, Portugal.

Will I pay duties?

Orders from Europe are duty/tax free with the exceptions of Switzerland & Norway & UK, and certain countries. United States, Canada, Australia, & other countries may still incur duties upon delivery depending on the country.

How sustainable is your manufacturing process?

We have benefitted from highly effective and sustainable production processes as a result of constant investigation and dedication to technical efficiency. Utilising modern machinery, 100% organic fibres, and smart technologies throughout our manufacturing operations not only extends our garments’ lifespan, but also preserves the health and longevity of our ecosystem.